Terms of service

By accessing or using the Lsege website, placing an order, creating an account, or otherwise using our services, you agree to the terms and conditions described below.

Please review these terms carefully before using our website or completing a purchase.

If you do not agree with these terms, please do not use our website or services.

Online Store Terms

By using this website, you confirm that you are legally permitted to enter into transactions and use our services in accordance with applicable law.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

  • Attempt to interfere with website security

  • Introduce malicious code or harmful technology

  • Attempt unauthorized access to accounts or systems

  • Use our website for fraudulent transactions

  • Misuse promotional offers

  • Violate applicable laws or regulations

We may restrict or discontinue access to our services where reasonably necessary to protect customers, our business, or the integrity of our website.

General Conditions

We reserve the right to refuse or cancel a transaction where reasonably necessary, including circumstances involving:

  • Suspected fraud or unauthorized activity

  • Payment authorization problems

  • Incorrect or incomplete order information

  • Product availability issues

  • Pricing or technical errors

  • Violations of these terms

  • Other circumstances that prevent lawful or proper fulfillment of the order

If an order is cancelled after payment has been successfully collected, any applicable refund will be handled according to the circumstances of the transaction and our applicable refund procedures.

Product Information

We aim to present product information as clearly and accurately as reasonably possible.

Product pages may include information such as:

  • Product descriptions

  • Product images

  • Available sizes

  • Available colors

  • Materials where provided

  • Product specifications

  • Pricing

  • Availability

Customers are responsible for reviewing applicable product information before placing an order.

Because product sizing, materials, construction, and fit may vary between styles, please review any available size and measurement information before purchasing.

Product Images and Colors

We make reasonable efforts to present product images and colors clearly.

However, actual product appearance may vary slightly because of factors such as:

  • Lighting

  • Photography

  • Screen brightness

  • Monitor settings

  • Device type

Minor variations in color or appearance may occur.

Product Availability

All products are subject to availability.

Product availability may change without notice.

In some circumstances, a product may become unavailable after an order has been submitted.

If we are unable to fulfill an item that has already been paid for, we will contact you and provide an applicable refund or other available resolution.

Pricing

Product prices are displayed on our website and during checkout.

Prices may change from time to time.

Any applicable price changes will be reflected before an order is completed.

The amount displayed during checkout before payment is submitted is the applicable purchase amount for that transaction.

Pricing Errors

Occasionally, pricing or product information may be displayed incorrectly because of a technical, system, or human error.

If we identify a material pricing error before fulfillment, we may contact you to explain the issue and provide available options.

If an affected order cannot be fulfilled, the applicable payment will be refunded.

Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

Payment availability may vary depending on:

  • Customer location

  • Device

  • Browser

  • Currency

  • Payment provider

  • Checkout eligibility

The payment methods displayed during checkout are the official payment options available for your specific transaction.

Customers are responsible for providing accurate billing and payment information.

Payment Security

Payments are processed through secure checkout systems and authorized third-party payment providers.

Lsege does not store complete credit or debit card numbers on our own servers.

Please do not send complete card numbers, card security codes, banking passwords, or other sensitive payment credentials to us by email.

Taxes and Charges

Applicable taxes, shipping charges, discounts, and other order-related amounts will be displayed during checkout when applicable.

Customers can review the order total before submitting payment.

Additional charges imposed independently by a bank, card issuer, currency conversion provider, customs authority, or other third party may be outside the control of Lsege.

Promotional Offers

Lsege may offer promotional discounts or special offers from time to time.

Promotions may be subject to conditions including:

  • Eligibility requirements

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Usage limits

  • Other stated promotional conditions

The discount displayed in your order summary before payment is the discount applied to that transaction.

Unless otherwise stated, promotional discounts cannot be applied retroactively after an order has been completed.

Order Confirmation

After successfully submitting an order, you should receive an order confirmation email at the email address provided during checkout.

Please review your confirmation carefully.

Customers are responsible for checking:

  • Products ordered

  • Selected sizes or variants

  • Shipping address

  • Contact information

  • Order total

If you notice an error, please contact us as soon as possible.

Order Processing

Orders are generally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Our daily order cut-off time is:

12:00 PM (Noon) Eastern Time (New York)

Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next available business day.

Shipping and Delivery

Our estimated standard shipping transit time is:

6–9 Business Days

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Processing time: 1–3 business days

  • Transit time: 6–9 business days

Lsege currently offers free standard shipping on eligible U.S. orders under the applicable shipping service.

Delivery estimates are not guaranteed delivery dates.

Carrier operations, public holidays, weather, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.

Please review our Shipping Policy for complete shipping information.

Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Incorrect or incomplete shipping information may result in:

  • Delivery delays

  • Failed delivery attempts

  • Returned packages

  • Additional shipping expenses

If you notice an error in your shipping address, contact us as soon as possible.

Address changes cannot be guaranteed after an order has entered processing or shipment.

Order Tracking

Tracking information will be provided after shipment when available.

Please allow up to 48 hours after carrier acceptance for tracking information to become active or update.

Returns and Exchanges

Lsege accepts eligible returns for both:

  • Defective products

  • Non-defective products

We also accept eligible exchanges.

Return or exchange requests must be submitted within:

30 Days From the Date of Delivery

Returned products must be in:

New Condition Only

Products must meet the eligibility conditions described in our Return & Refund Policy.

Return Shipping

Approved returns must be sent:

By Mail

Customers are responsible for obtaining and paying for the applicable return shipping label.

Return Label: Customer Responsibility

Please contact our Customer Support team before mailing any return.

The business address listed below is not automatically the return address.

Restocking Fee

Lsege does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

Refunds

Approved refunds are generally issued to the original payment method.

Approved refunds are processed within:

3 Days

The refund processing period begins after the returned product has been received, inspected, and approved where a return is required.

After Lsege submits the refund, the applicable bank, card issuer, digital wallet provider, or other payment provider may require additional time for the funds to appear in the customer's account.

Please review our Return & Refund Policy for complete information.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally must be handled according to our Return & Refund Policy after delivery where eligible.

Customer Accounts

If our website allows customer accounts, you are responsible for:

  • Maintaining accurate account information

  • Protecting your account credentials

  • Restricting unauthorized access to your account

  • Notifying us if you believe your account has been compromised

You are responsible for activity performed through your account to the extent permitted by applicable law.

Intellectual Property

Unless otherwise stated, the content displayed on the Lsege website, including our own:

  • Text

  • Page layouts

  • Graphics

  • Logos

  • Website design elements

  • Original photographs

  • Other original content

may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish protected Lsege content without appropriate authorization.

Third-party trademarks, product names, logos, or intellectual property remain the property of their respective owners.

Prohibited Uses

You may not use our website or services to:

  • Violate applicable laws

  • Commit or facilitate fraud

  • Submit false or misleading information

  • Interfere with website security

  • Distribute viruses or malicious code

  • Attempt unauthorized access

  • Scrape or collect information through unauthorized automated means

  • Impersonate another person

  • Infringe intellectual property rights

  • Abuse promotional offers or payment systems

We may take reasonable steps to restrict activity that violates these terms.

Third-Party Services

Our website may use or link to third-party services, including:

  • Payment providers

  • Shipping carriers

  • Analytics providers

  • Advertising services

  • Social media platforms

  • Other technology providers

Third-party services operate according to their own terms, privacy policies, and procedures.

Lsege does not control the independent practices of third-party services.

Third-Party Links

Our website may contain links to independent third-party websites.

We are not responsible for the content, privacy practices, availability, or security of independent third-party websites.

Customers should review the applicable policies and terms of third-party websites before using them.

Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you use our website or services.

Errors and Omissions

Information on our website may occasionally contain:

  • Typographical errors

  • Inaccuracies

  • Omissions

  • Technical errors

These may relate to product information, pricing, promotions, shipping, availability, or other website content.

Where appropriate, we may correct material errors or update information.

If an error materially affects a completed transaction, we will address the situation in accordance with applicable requirements.

Service Availability

We aim to keep our website and services available, but uninterrupted access cannot be guaranteed.

Website access may occasionally be affected by:

  • Maintenance

  • Technical issues

  • Hosting problems

  • Network interruptions

  • Security concerns

  • Other operational circumstances

We may modify, suspend, or discontinue website features where reasonably necessary.

Disclaimer

To the extent permitted by applicable law, products and services are provided subject to the descriptions, terms, warranties, and consumer rights that apply to the relevant transaction.

Nothing in these terms excludes or limits rights that cannot legally be excluded or limited.

Limitation of Liability

To the extent permitted by applicable law, Lsege will not be responsible for indirect, incidental, or consequential losses resulting solely from circumstances outside our reasonable control.

Any limitation of liability in these terms applies only to the extent permitted by applicable law.

Nothing in these terms limits liability where such limitation is prohibited by law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of our website, violation of these terms, or infringement of another party's rights.

This provision does not limit any statutory consumer rights.

Severability

If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will continue to apply.

Governing Law

These terms are governed by applicable laws of the United States and, where applicable, the laws of the State of New York, without limiting any mandatory consumer protections that apply based on a customer's location.

Changes to These Terms

Lsege may update these terms from time to time to reflect changes in:

  • Store operations

  • Website functionality

  • Payment services

  • Shipping procedures

  • Applicable requirements

  • Laws or regulations

The most current version will be published on this page.

Changes apply from the effective date of the updated terms where permitted by applicable law.

Contact Us

If you have questions regarding these terms, your order, payment, shipping, returns, exchanges, or refunds, please contact us:

Lsege

Phone:
+1 212-288-8843

Email:
info@lsege.com

Business Address:
655 Park Ave
New York, NY 10065
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing Lsege.