Shipping policy

At Lsege, we are committed to providing clear and reliable shipping information so customers understand how orders are processed, shipped, tracked, and delivered.

This Shipping Policy explains our order processing time, shipping transit time, estimated delivery timeframe, shipping charges, tracking procedures, and other delivery-related information.

Shipping Destinations

Lsege currently provides shipping to eligible addresses within the United States where shipping is available during checkout.

Customers must provide a complete and accurate shipping address when placing an order.

Available shipping services for your specific destination will be displayed during checkout.

If shipping is not available to a particular destination, the applicable shipping option will not be displayed.

Shipping Cost

Lsege currently offers:

Free Standard Shipping on Eligible U.S. Orders

There is no standard shipping charge for eligible orders covered by this shipping service.

If other shipping methods or services become available, any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM (Noon) Eastern Time (New York)

Orders placed before the daily cut-off time may begin processing according to our normal business-day schedule.

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Weekends and public holidays are not counted as processing days.

Order processing may include:

  • Payment confirmation

  • Order verification

  • Product preparation

  • Packaging

  • Preparation for carrier pickup

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from carrier transit time.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Orders are shipped and transported according to the applicable carrier schedule.

Our standard shipping schedule is:

Monday – Friday

Weekends, public holidays, weather conditions, carrier operations, and other circumstances may affect estimated transit times.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Processing time: 1–3 business days

  • Transit time: 6–9 business days

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

The estimated delivery timeframe begins according to the order processing and carrier transit schedules described in this policy.

Shipping Schedule

Orders are fulfilled:

Monday – Friday

Orders are shipped:

Monday – Friday

Orders are not normally processed or shipped on weekends or public holidays.

Carrier schedules may also be affected by public holidays or operational conditions.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please carefully review your order information, including:

  • Products ordered

  • Shipping address

  • Email address

  • Phone number

  • Order total

If you notice an error, please contact our Customer Support team as soon as possible.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Tracking information may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Shipment status

Please allow up to:

48 Hours

for tracking information to become active or update after the package has been handed over to the shipping carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following before submitting your order:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Phone number

  • Email address

Incorrect or incomplete shipping information may result in delivery delays, returned packages, failed delivery attempts, or additional costs.

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing, packing, or has been transferred to the shipping carrier.

Delivery Delays

Although our estimated total delivery timeframe is 7–12 business days, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Severe weather

  • Public holidays

  • Carrier service interruptions

  • High shipping volumes

  • Transportation disruptions

  • Natural disasters

  • Government restrictions

  • Unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check around the delivery location

  • Check with household members or neighbors when appropriate

  • Check with reception, front desk, or building management when applicable

  • Review available carrier delivery notices or photographs

  • Contact the shipping carrier for additional delivery information

If you still cannot locate the package, please contact Lsege with your order number and tracking information.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact our Customer Support team.

Please provide:

  • Your full name

  • Order number

  • Tracking number

  • Shipping address

  • A brief description of the issue

We may need to contact the shipping carrier and allow reasonable time for an investigation before determining the appropriate resolution.

Damaged Packages or Products

Please inspect your order after delivery.

If your package or product arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

  • Your order number

  • Description of the issue

  • Clear photos of the affected product

  • Photos of the shipping packaging when applicable

  • Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Damaged, defective, or incorrect product requests will be handled in accordance with our Return & Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to the sender because of circumstances such as:

  • Incorrect or incomplete shipping information

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Multiple unsuccessful delivery attempts

Where applicable and permitted, actual return-to-sender or redelivery costs may apply.

Any applicable charges will depend on the circumstances of the shipment and applicable requirements.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled and may need to be handled according to our Return & Refund Policy after delivery where eligible.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

If this occurs:

  • You may receive multiple tracking numbers

  • Packages may arrive on different dates

  • Separate shipping notifications may be sent

You will not be charged an additional shipping fee solely because Lsege divides an order into multiple shipments.

Public Holidays

Orders are processed and shipped on business days.

Business days are:

Monday – Friday

Weekends and public holidays are excluded from normal processing calculations.

Public holidays may also affect carrier transit schedules and estimated delivery times.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

Lsege

Phone:
+1 212-288-8843

Email:
info@lsege.com

Business Address:
655 Park Ave
New York, NY 10065
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing Lsege.