Contact information

At Lsege, we are committed to providing clear and accessible customer support.

If you have questions about our products, an existing order, payment, shipping, tracking, returns, exchanges, refunds, or other store-related matters, please contact us using the information below.

Customer Support

You may contact our Customer Support team by email or phone.

Store Name:
Lsege

Phone:
+1 212-288-8843

Email:
info@lsege.com

Business Address:
655 Park Ave
New York, NY 10065
United States

Order Assistance

If you are contacting us regarding an existing order, please include whenever possible:

  • Your full name

  • Order number

  • Email address used during checkout

  • Product or item concerned

  • A brief description of your question or issue

  • Relevant photos when applicable

Providing this information can help us locate your order and respond more efficiently.

Product Questions

If you have questions before placing an order, you may contact us regarding:

  • Product information

  • Available sizes

  • Available colors

  • Materials or product details

  • Size and fit information

  • Product availability

Please also review the applicable product page for the most current product information before completing your purchase.

Shipping & Tracking Support

For questions regarding:

  • Order processing

  • Shipping status

  • Tracking information

  • Delivery delays

  • Lost packages

  • Packages marked as delivered

please provide your order number and tracking number when available.

Our Shipping Policy contains complete information regarding processing times, transit times, and estimated delivery.

Returns, Exchanges & Refunds

If you need to request a return, exchange, or refund, please contact us before mailing any product back.

Eligible requests are handled according to our Return & Refund Policy.

Please include your order number and the reason for your request.

For damaged, defective, or incorrect products, please provide clear photos when applicable.

Return Address Notice

The business address listed on this page is not automatically the return address.

Please do not mail returns to our business address unless our Customer Support team specifically confirms that it is the authorized return location and provides the applicable return instructions.

Returns sent to an unauthorized address may experience delays or may not be accepted.

Payment Questions

If you have questions regarding:

  • Payment authorization

  • Billing

  • Duplicate charges

  • Pending charges

  • Promotional discounts

  • Refund status

please contact us with your order number and the email address used during checkout.

For security reasons, please do not send complete credit or debit card numbers, card security codes, banking passwords, or other sensitive financial information by email.

Privacy Requests

For questions concerning personal information or privacy-related requests, please contact:

info@lsege.com

Please provide enough information for us to understand and appropriately respond to your request.

Contact Details

Lsege

Phone:
+1 212-288-8843

Email:
info@lsege.com

Business Address:
655 Park Ave
New York, NY 10065
United States

We appreciate your interest in Lsege and are available to assist with product, order, payment, shipping, return, exchange, and refund-related questions.