Contact Us

655 Park Ave
New York, NY 10065
United States

At Lsege, we believe clear and helpful customer service is an important part of the shopping experience.

Whether you have a question about your order, need help choosing the right style or size, or would like more information about our collections, our Customer Support team is here to assist you.

We are committed to providing helpful, professional, and timely support throughout your shopping experience.

Get in Touch

Have a question? We’re here to help.

Our Customer Support team can assist you with:

• Order information
• Shipping and delivery updates
• Tracking inquiries
• Returns and refunds
• Exchanges
• Payment questions
• Product information
• Size and fit guidance
• General customer service inquiries

Before Contacting Us

To help us review your request efficiently, please include the following information whenever applicable.

Order Number

If your inquiry is related to an existing order, please provide your order number.

Email Address Used at Checkout

Please provide the email address used when placing your order so we can locate your order information.

Reason for Your Request

Please briefly describe how we can assist you.

Your inquiry may relate to:

• Shipping
• Order tracking
• Returns or refunds
• Exchanges
• Payment questions
• Product information
• Size and fit
• Damaged, defective, or incorrect products
• Other customer service requests

If your inquiry concerns a damaged, defective, or incorrect product, please include clear photos of the item and packaging when applicable.

Order & Shipping Support

After successfully placing an order with Lsege, you should receive an order confirmation email at the email address provided during checkout.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Our current estimated delivery timeframe within the United States is:

7–12 Business Days

This includes:

• Order processing time: 1–3 business days
• Shipping transit time: 6–9 business days

Please review our Shipping Policy for complete information regarding processing times, shipping costs, delivery estimates, and tracking.

Returns & Refund Support

Lsege accepts eligible returns and exchanges within:

30 Days From the Delivery Date

If you would like to request a return or exchange, please contact us before mailing any products back.

All return requests must comply with our Return and Refund Policy, including product condition, return eligibility, and return instructions.

Please do not send products back before receiving the applicable return instructions.

Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us promptly.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging when applicable
• Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our team will review the information provided and assist you with an appropriate resolution in accordance with our applicable policies.

Customer Support Hours

Our Customer Support team is available:

Monday – Friday
9:00 AM – 6:00 PM ET

We aim to respond to customer inquiries within:

24–48 Business Hours

Please note that response times may be slightly longer during weekends, public holidays, promotional events, or periods of high inquiry volume.

We appreciate your patience while our team reviews your request.

Contact Information

Lsege

Phone:
+1 212-288-8843

Email:
info@lsege.com

Business Address:
655 Park Ave
New York, NY 10065
United States

Contact Form

You may also contact us through the contact form available on our website.

When submitting the form, please provide:

Name

Email

Order Number (Optional)

Message

Please make sure your email address is entered correctly so our Customer Support team can respond to your inquiry.

Payment Support

If you have questions regarding a payment, billing issue, or refund, please contact us with your order number and a description of the issue.

For your security, please do not send complete credit or debit card numbers, card security codes, passwords, or other sensitive payment credentials by email or through the contact form.

Our Commitment

At Lsege, we are committed to providing clear communication, transparent store policies, and helpful customer support throughout your shopping experience.

From discovering your favorite styles to receiving your order and requesting after-sales assistance, our goal is to provide reliable information and responsive support.

Thank you for choosing Lsege.

We look forward to assisting you.