Payment Terms

At Lsege, we aim to provide customers with clear and transparent information regarding payment, billing, order authorization, discounts, and refunds.

By placing an order through our website, you agree to the payment terms described below.

Accepted Payment Methods

Lsege may accept the following payment methods when available during checkout:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Shop Pay

  • Shop Pay Installments where eligible

  • Apple Pay

  • Google Pay

  • PayPal

Payment method availability may vary depending on your location, device, browser, order details, and payment provider eligibility.

The payment methods displayed during checkout are the official payment options available for your specific order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Payment Currency

Product prices and applicable order charges are displayed on our website and during checkout.

The currency applicable to your order will be displayed before payment is completed.

Customers should review the final order total before submitting payment.

If your bank, card issuer, or payment provider performs currency conversion, additional conversion charges or exchange-rate differences may apply according to that provider's policies.

Payment Authorization

When you submit an order, your selected payment method may be authorized or charged according to the applicable payment provider's procedures.

Payment must be successfully authorized before an order can proceed through normal order processing.

If payment authorization is unsuccessful, your order may not be completed or processed.

Possible reasons for an unsuccessful payment may include:

  • Incorrect payment information

  • Insufficient funds

  • Card issuer restrictions

  • Payment provider security checks

  • Billing address mismatch

  • Expired payment credentials

  • Fraud-prevention controls

If a payment is declined, please contact your bank or payment provider for additional information.

Payment Security

Payments are processed through secure checkout systems and authorized third-party payment providers.

Lsege does not store complete credit or debit card numbers on our own servers.

Payment providers may use security measures such as:

  • Encryption

  • Transaction monitoring

  • Fraud detection

  • Authentication

  • Payment authorization checks

For your security, please do not send complete credit card numbers, debit card numbers, card security codes, banking passwords, or other sensitive financial credentials to Lsege by email.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

  • Full name

  • Billing address

  • Email address

  • Phone number

  • Payment information

Incorrect billing information may result in payment authorization problems or order delays.

Order Confirmation

After a payment has been successfully submitted and an order has been placed, you should receive an order confirmation email at the email address provided during checkout.

Please review your confirmation carefully, including:

  • Products ordered

  • Selected size or variant

  • Shipping address

  • Billing information

  • Discounts applied

  • Shipping charges where applicable

  • Order total

If you notice an error, please contact our Customer Support team as soon as possible.

Pending Charges

In some cases, your bank, card issuer, or payment provider may temporarily display a payment as pending or authorized.

A pending authorization is controlled by the applicable financial institution or payment provider.

If an order is not successfully completed, the time required for a pending authorization to be released may vary depending on your bank or payment provider.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first review:

  • Your order confirmation

  • Pending transactions

  • Completed transactions

  • Payment provider activity

Some pending authorizations may appear separately from the final completed charge.

If you still believe there is an incorrect duplicate charge, please contact us with your order number and relevant transaction information.

Do not send complete card information by email.

Shop Pay

Where available, customers may use Shop Pay during checkout.

Shop Pay is provided through Shopify and may allow eligible customers to use stored checkout information according to Shopify's applicable terms and privacy practices.

Availability is determined during checkout.

Shop Pay Installments

Eligible customers may be offered Shop Pay Installments during checkout.

Installment availability, eligibility, payment schedules, financing terms, and other conditions are determined by the applicable payment or financing provider.

Lsege does not determine individual financing eligibility.

Customers should review all installment terms displayed during checkout before completing an installment transaction.

Digital Wallets

Where available, customers may use supported digital wallets such as:

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Digital wallet availability depends on the applicable device, browser, account eligibility, region, and payment provider.

Transactions completed through a digital wallet may also be subject to that provider's terms and privacy practices.

Promotional Discounts

Lsege may offer discounts or promotional offers from time to time.

Promotions may be subject to conditions such as:

  • Eligibility requirements

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • First-order requirements

  • Usage limits

  • Other stated promotional terms

Customers should review the promotional terms before completing an order.

The discount displayed in your order summary before payment is the discount applied to that transaction.

Promotional discounts generally cannot be added retroactively after an order has been completed unless specifically stated otherwise.

Taxes

Applicable taxes, if any, will be calculated and displayed during checkout according to the information available for the applicable transaction.

Customers can review the applicable order total before submitting payment.

Shipping Charges

Lsege currently offers free standard shipping on eligible U.S. orders under the applicable shipping service.

If another shipping method or charge applies to your order, it will be displayed during checkout before payment is completed.

Please review our Shipping Policy for complete shipping information.

Order Verification

Some transactions may be subject to additional verification for fraud prevention, payment security, or order accuracy.

We may contact you if additional information is reasonably required to verify an order.

Orders may be delayed or cancelled if required payment or order information cannot be verified.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, cancellation cannot be guaranteed.

If an order is cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

Refunds

Eligible refunds are handled according to our Return & Refund Policy.

Approved refunds are normally issued to the:

Original Payment Method

Approved refunds are processed within:

3 Days

The refund processing period begins after the returned product has been received, inspected, and approved where a return is required.

After Lsege submits an approved refund, your bank, card issuer, PayPal, Shop Pay, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund to Original Payment Method

Approved refunds are generally returned to the original payment method used for the transaction.

We generally cannot redirect a refund to another:

  • Credit or debit card

  • Bank account

  • Digital wallet

  • Payment account

  • Individual

If the original payment method is no longer available, the procedures of the applicable payment provider may apply.

Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, please contact our Customer Support team so we can review the issue and assist where appropriate.

If a payment dispute or chargeback is opened through a bank or payment provider, the matter may be handled through the applicable provider's dispute process.

We may provide relevant order, payment, shipping, delivery, return, or customer service records as part of that process where permitted.

Fraud Prevention

To help protect customers and our store, transactions may be reviewed for suspected fraud or unauthorized activity.

We may delay, decline, or cancel an order where reasonably necessary due to concerns such as:

  • Suspected unauthorized payment

  • Inconsistent billing information

  • Unusual transaction activity

  • Payment verification failure

  • Suspected fraud

If a paid order is cancelled, any applicable refund will be handled according to the applicable payment and refund procedures.

Third-Party Payment Providers

Payment services available through our website may be operated by independent third-party providers.

These providers may process information according to their own:

  • Terms of service

  • Privacy policies

  • Security procedures

  • Eligibility requirements

  • Payment processing rules

Lsege does not control independent payment provider processing times or account eligibility decisions.

Contact Us

If you have questions about payment, billing, an order, a refund, or a transaction, please contact us:

Lsege

Phone:
+1 212-288-8843

Email:
info@lsege.com

Business Address:
655 Park Ave
New York, NY 10065
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

For security reasons, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial information by email.

Thank you for choosing Lsege.